1. Select ‘Login’ on the top right corner of any page on the Learning Hub https://learning.cancervic.org.au
2. Select the ‘Create a new account’ button below the login fields.
3. Complete all required fields and then select the ‘Create my new account’ button at the end of the form.
4. You will see a message that confirms an email has been sent to the address you provided. Note: You must confirm your account via this email to login

If you haven’t received your confirmation email:

• Check your spam or junk email folder
• Make sure you entered the correct email address
• Wait a few minutes, as emails can be delayed.

If you still haven’t received the email, please contact support for assistance.

To reset your password:

• Select the ‘Login’ button at the top of the page
• Select the ‘Forgotten your username or password?’ button on the login page
• Enter the email address used to create your account
• Follow the instructions sent to your email.

If you don’t receive this email, please contact support for assistance.

To login and access a course:

• Select the ‘Login’ button at the top of the page
• Enter your username and password
• Navigate to and select 'View' to see more information about the course you wish to access.
• If you wish to access the course select the Login or register for online training button.

If you experience issues, please contact support for assistance.

Some content in our courses open in pop-up windows. To ensure that you can access this content, please check that pop-up blockers are turned off in your browser or toolbar. For best results, we recommend using the following settings:

• Browser: Google Chrome
• Pop-ups: Enabled
• Cookies: Enabled

1. Select the 3-dots menu in the top right of the browser
2. Select ‘Settings’
3. Scroll down and select ‘Privacy and security’
4. Select ‘Site settings’
5. Under ‘Content’, select ‘Pop-ups and redirects’
6. To allow pop-ups, change the setting to ‘Sites can send pop-ups and use redirects’

1. Select the 3-lines menu (hamburger icon) in the top right
2. Select ‘Settings’ (this may be ‘Options’, depending on your version of Firefox)
3. Select ‘Privacy & Security’ from the menu on the left
4. Scroll down to the ‘Permissions’ section.
5. Select the Exceptions... button, type or paste https://learning.cancervic.org.au and select Allow

1. Select the 3-dots ... menu in the top right of the browser
2. Select ‘Settings’ and navigate to 'Privacy, search, and services'
3. Navigate to 'Site permission', and then All permissions'
4. Select 'Pop-ups and redirects' and go to 'Allowed to send pop-ups and use redirects'
5. Under ‘Pop-up Blocker’, ensure ‘Turn on Pop-up Blocker’ is unchecked
6. Select Add site and type in the URL that you want to allow to create pop-ups into the dialog box (starting with the https:// portion at the beginning) and select 'Add'. The URL should now appear in your Allow list.

1. Select ‘Safari’ in the top left menu bar
2. Select ‘Preferences’
3. Navigate to the Websites Tab
4. In the left sidebar, select ‘Pop-up Windows’
5. To allow pop-ups for all sites, use the drop-down in the bottom right (‘When visiting other websites’) and select ‘Allow’ or to allow this site, locate it in the list and set its dropdown to Allow.

Some users may experience a problem with pop-ups and/or security alerts when trying to access content in some of our courses.

In Internet Explorer

If you’re using Internet Explorer to access your online modules, you may see a pop-up message each time you select a link. It will say:

“This page contains both secure and non-secure items. Do you want to display the non-secure items?”

To stop this message appearing:

1. Navigate to Internet Explorer
2. Select ‘Tools’ and then select ‘Internet Options’
3. Navigate to the Security Tab
4. Select ‘Custom Level’
5. Scroll down to the ‘Miscellaneous’ section
6. Change the ‘Display Mixed Content’ setting to ‘Enable’
7. Select ‘Ok’

CCV Staff and volunteers: Please raise a ticket through the Learning Helpdesk via FreshService FreshService using your CCV email address

Non-CCV/External users: Please email learning@cancervic.org.au for support